Privacy Policy

1 Introduction

This Privacy Policy describes how bj55 ("bj55", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your", "User", "Player") who access or use the bj55 online casino and sports betting platform (the "Platform", "Site", "Services") accessible at bj55.pro.

By registering an account, accessing the Platform, or using any of the Services offered by bj55, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must immediately cease using the Platform and close your account.

bj55 is committed to protecting the privacy of all users in accordance with applicable data protection laws and internationally recognised best practices. This Privacy Policy applies to all users of the bj55 Platform, including visitors who browse the Site without registering, registered account holders, and any person accessing the Platform from Bangladesh or any other jurisdiction where such access is not prohibited by law.

2 Personal Data We Collect

bj55 collects several categories of personal data from users to provide our Services, maintain account security, comply with legal obligations, and improve the user experience. The specific data we collect includes:

2.1 Account Registration Data

When you create a bj55 account, we collect the following personal information:

• Full legal name (first name and surname as they appear on your government-issued ID)
• Date of birth (to verify you are aged 18 or above)
• Valid email address
• Mobile phone number (optional but recommended for account recovery and two-factor authentication)
• Username and encrypted password
• Residential address (city, district, and postal code within Bangladesh)
• Preferred currency (BDT)

2.2 Identity Verification (KYC) Data

To comply with anti-money-laundering regulations and responsible gaming obligations, bj55 may request the following Know Your Customer (KYC) documentation:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (screenshot of bKash/Nagad/Rocket account, bank statement showing your name)
• Selfie photograph holding your ID document (for enhanced verification in certain cases)

2.3 Financial Transaction Data

To process deposits and withdrawals, we collect and record:

• Payment method details (bKash/Nagad/Rocket account identifier, bank account details)
• Transaction amounts, dates, and times
• Transaction reference numbers and status (pending, completed, failed)
• Source of funds information (for large transactions as required by anti-money-laundering procedures)

2.4 Gaming and Betting Data

To operate your account and maintain a complete record of your gaming activity, we log:

• Bets placed, including stake amounts, bet types, selections, odds, and outcomes
• Games played, including game titles, session duration, and results
• Bonus claims, active bonuses, wagering progress, and bonus outcomes
• Win and loss records, current account balance, and withdrawal history
• Responsible gaming tool usage (deposit limits, session time limits, self-exclusion requests)

2.5 Technical and Usage Data

When you access the bj55 Platform, we automatically collect certain technical data to ensure security and improve service quality:

• IP address, device type, operating system, and browser version
• Login timestamps, session duration, and pages visited
• Cookies and similar tracking technologies (see Section 7 for full details)
• Clickstream data and user interaction patterns within the Platform
• Error logs and crash reports (for troubleshooting technical issues)

2.6 Communications Data

When you contact bj55 customer support or communicate with us via email, live chat, or other channels, we retain records of those communications, including:

• The content of your messages, questions, and complaints
• Our responses and the resolution of your inquiry
• Chat transcripts and support ticket histories

3 How We Use Your Personal Data

bj55 processes your personal data for the following specific purposes only. We do not use your data for any purpose not disclosed in this section.

Purpose	Description
Account Management	To create, maintain, and manage your bj55 user account, including authentication, password resets, and account settings updates.
Transaction Processing	To process deposits, withdrawals, and internal account transfers in a secure and timely manner using your chosen payment methods (bKash, Nagad, Rocket, bank transfer).
Identity Verification (KYC)	To verify your age, identity, and address in compliance with anti-money-laundering regulations and to prevent underage gambling and fraudulent account creation.
Fraud Prevention & Security	To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the Platform.
Customer Support	To respond to your inquiries, resolve complaints, assist with technical issues, and provide general account support via live chat, email, or other communication channels.
Responsible Gaming	To implement and enforce responsible gaming tools such as deposit limits, session time limits, cooling-off periods, and self-exclusion, and to monitor for signs of problem gambling behaviour.
Marketing Communications	To send you promotional offers, bonuses, newsletters, and updates about new games and features on the bj55 Platform — only if you have opted in to receive such communications.
Platform Improvement	To analyse user behaviour, identify usage patterns, conduct A/B testing, and improve the functionality, performance, and user experience of the bj55 Platform.
Legal Compliance	To comply with legal obligations under applicable gaming laws, anti-money-laundering regulations, tax reporting requirements, and lawful requests from regulatory authorities or law enforcement agencies.

4 Legal Basis for Processing Your Data

Under applicable data protection law, bj55 must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and bj55 (i.e., the Terms & Conditions you agreed to when you registered your account). This includes account management, transaction processing, and providing access to games and betting markets.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including age verification, anti-money-laundering checks, tax reporting, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for bj55's legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and internal analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where you have given explicit, informed consent for specific processing activities, such as receiving marketing communications or participating in surveys. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5 Data Sharing and Disclosure

bj55 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, we may share your personal data with carefully selected third parties in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to support the operation of the bj55 Platform, including payment processors (bKash, Nagad, Rocket, banking partners), identity verification services, cloud hosting providers, customer support platforms, and email communication services. These providers are bound by strict confidentiality agreements and are permitted to use your data only to provide services on our behalf.

5.2 Game Providers

When you play casino games or live dealer games on the bj55 Platform, certain game session data (such as bet amounts, game outcomes, and session timestamps) may be shared with our licensed game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and others) to ensure game integrity, fair play verification, and correct calculation of winnings.

5.3 Legal and Regulatory Authorities

bj55 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of bj55, our users, or the public.

5.4 Business Transfers

In the event that bj55 undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change via email or a prominent notice on the Platform, and you will have the opportunity to close your account if you do not wish your data to be transferred.

5.5 Fraud Prevention Networks

To combat fraud, money laundering, and other illicit activities across the online gaming industry, bj55 may share limited data (such as device fingerprints, IP addresses, and flagged account identifiers) with industry-wide fraud prevention networks and databases. This sharing is conducted under strict confidentiality and is limited to the data necessary for fraud detection purposes only.

6 Data Security Measures

bj55 takes the security of your personal data extremely seriously. We implement a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bj55 Platform is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2). This ensures that your personal data and financial information are protected during transmission.
• Secure Data Storage: All personal data is stored on secure, access-controlled servers located in certified data centres. Physical access to these servers is restricted to authorised personnel only.
• Password Protection: User passwords are hashed using strong, one-way cryptographic algorithms (bcrypt or stronger). bj55 staff do not have access to plaintext passwords at any time.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised employees with legitimate business reasons (such as customer support agents resolving your inquiries) can access your data, and all access is logged and audited.
• Firewall and Intrusion Detection: The bj55 Platform is protected by advanced firewall systems and real-time intrusion detection and prevention systems that monitor for suspicious activity and potential security threats.
• Regular Security Audits: bj55 conducts regular internal and external security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses proactively.
• Employee Training: All bj55 employees undergo mandatory data protection and cybersecurity training to ensure they understand their responsibilities in protecting user data and recognising potential security threats such as phishing attacks.

While bj55 employs industry-leading security measures, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for notifying bj55 immediately if you suspect any unauthorised access to your account.

7 Cookies and Tracking Technologies

The bj55 Platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyse Platform usage. A cookie is a small text file placed on your device by a web server that allows the Platform to recognise your device on subsequent visits.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of the Platform. They enable core functionalities such as account login, secure session management, and access to restricted areas of the Site. Without these cookies, the Platform cannot function properly.
• Performance Cookies: These cookies collect aggregated, anonymous information about how visitors use the Platform, including which pages are visited most frequently and whether users encounter error messages. This data helps us improve Platform performance and user experience.
• Functionality Cookies: These cookies remember your preferences and settings (such as language preference, preferred odds format, and display settings) to provide a personalised experience on subsequent visits.
• Analytical Cookies: We use analytics tools (such as Google Analytics or similar platforms) to understand user behaviour, track conversion rates, and measure the effectiveness of marketing campaigns. These cookies collect data in an aggregated, anonymised format.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to reject all cookies, accept only certain types of cookies, or notify you when a cookie is set. However, please note that disabling essential cookies will prevent you from accessing certain features of the Platform, including logging into your account.

For more information on managing cookies in your browser, please refer to your browser's help documentation or visit www.allaboutcookies.org.

8 Data Retention

bj55 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

• Account Data: Retained for the duration of your active account, plus 7 years after account closure to comply with financial record-keeping and anti-money-laundering regulations.
• Transaction Records: Retained for a minimum of 7 years after the transaction date to comply with tax, accounting, and regulatory reporting obligations.
• KYC Documentation: Retained for 7 years after account closure or the last transaction, whichever is later, in accordance with anti-money-laundering requirements.
• Gaming and Betting Logs: Retained for 7 years to support dispute resolution, regulatory audits, and responsible gaming monitoring.
• Communications Records: Customer support communications are retained for 3 years to support quality assurance and complaint resolution processes.
• Marketing Opt-Out Records: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you in the future.

After the applicable retention period expires, your personal data will be securely deleted or anonymised in a manner that prevents recovery or reconstruction. Anonymised data that cannot be linked back to you may be retained indefinitely for statistical and research purposes.

9 Your Rights Under This Policy

You hold the following rights with respect to your personal data processed by bj55. To exercise any of these rights, please contact our data protection team via the methods described in Section 13 below.

9.1 Right of Access

You have the right to request confirmation of whether bj55 processes your personal data, and if so, to receive a copy of that data along with information about how it is used, who it is shared with, and how long it will be retained. We will respond to verified access requests within 30 days.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. You may update certain account information (such as your email address or phone number) directly through your account settings.

9.3 Right to Erasure

You may request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected, you withdraw consent (where consent was the legal basis for processing), or you object to processing and there are no overriding legitimate grounds. Please note that we may be required to retain certain data to comply with legal obligations even after you request deletion.

9.4 Right to Restrict Processing

You have the right to request that bj55 restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data, you object to processing, or the processing is unlawful but you do not want the data deleted.

9.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another service provider. This right applies only to data you have provided to bj55 and where processing is based on consent or contract.

9.6 Right to Object

You have the right to object at any time to processing of your personal data for direct marketing purposes. Once you object, bj55 will cease processing your data for marketing and you will no longer receive promotional communications from us. You may also object to processing based on legitimate interests, subject to bj55 demonstrating compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where bj55 processes your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. You may withdraw consent for marketing communications by clicking the unsubscribe link in any promotional email or by contacting customer support.

9.8 Right to Lodge a Complaint

If you believe that bj55 has processed your personal data in a manner that violates this Privacy Policy or applicable data protection law, you have the right to lodge a formal complaint with our data protection officer or with the relevant data protection supervisory authority in your jurisdiction.

10 Children's Privacy

The bj55 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, use, or store personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a person under 18 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe your child has provided personal data to bj55, please contact us immediately using the contact details in Section 13. We will work with you to resolve the matter promptly and delete any data collected from the minor.

bj55 employs age verification measures at the point of account registration and may request government-issued identification to confirm a user's age. Any account found to have been registered by a person under 18 will be permanently closed and all funds returned to the payment method used for deposit, minus any winnings generated, which will be forfeited.

11 International Data Transfers

bj55 operates primarily within Bangladesh and processes the personal data of Bangladeshi residents. However, certain aspects of our operations — including cloud hosting infrastructure, payment processing networks, and game provider integrations — may involve the transfer of your personal data to servers or service providers located outside Bangladesh.

Where personal data is transferred internationally, bj55 ensures that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection standards. These safeguards may include:

• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for transfers within multinational organisations
• Adequacy decisions recognising that the destination country provides an adequate level of data protection
• Specific consent from you for the transfer (where other safeguards are not available)

If you would like more information about the international transfers of your personal data and the safeguards applied, please contact our data protection team using the contact details provided in Section 13.

12 Changes to This Privacy Policy

bj55 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or industry standards. Where changes are material and affect your rights or how your data is processed, we will provide reasonable advance notice via email to your registered email address or through a prominent notification on the Platform.

Your continued use of the bj55 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you must stop using the Platform and close your account.

The most current version of this Privacy Policy will always be accessible on this page, together with the effective date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how bj55 protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, how bj55 processes your personal data, or how to exercise your data rights, you may contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within your bj55 account dashboard
• Data Protection Officer: For formal data protection inquiries or complaints, please email our dedicated data protection team and include "Data Protection Inquiry" in the subject line
• Support Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6)

When contacting us regarding your personal data, please include your registered account username, a clear description of your request, and any relevant account or transaction references. This will help our team process your inquiry as efficiently as possible. We aim to respond to all data protection requests within 30 days of receipt.